Returns & Refund

Last Updated: September 2026

At axiomglow, we want you to be satisfied with your purchase. If you have an issue with your order, please contact us so we can help.

1. Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must be:

Unused and in its original condition
In its original packaging
Free from damage or signs of use
Accompanied by your order information

Certain products may not be eligible for return due to hygiene, safety, or product-specific reasons.

2. Damaged or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or missing from your order, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Photos of the product and packaging, if applicable

We will review the issue and provide an appropriate resolution.

3. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your payment provider to process and display the refund.

4. Return Shipping

Unless the item was damaged, defective, incorrect, or we made an error with your order, the customer may be responsible for return shipping costs.

Original shipping charges may be non-refundable.

5. Non-Returnable Items

For health, safety, and hygiene reasons, certain opened or used disposable products may not be eligible for return.

This may include:

Disposable gloves
Napkins and towels
Disposable food containers
Disposable cups and plates
Disposable cutlery
Other opened or used disposable products

6. Exchanges

We do not guarantee exchanges. Depending on product availability and the circumstances of the request, we may instead provide a replacement or refund.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at oskarm72@yahoo.com.

Orders that have already been processed or shipped may not be eligible for cancellation.

8. Contact Us

For questions regarding returns or refunds, please contact:

axiomglow
Email: oskarm72@yahoo.com